/ * like Tofu, with an L
I design content, systems and journeys for complex, AI-enabled digital products.
I design content for complex digital products, mostly in regulated environments like fintech, gaming, banking, telecoms, and government. I focus on shaping user behaviour and meeting real user needs through clear communication in journeys like onboarding, payments, and verification. More recently, I’ve been building AI-supported content systems and governance to help teams make faster, more consistent decisions at scale.
I work across:
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Product journeys
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Content systems
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Regulated products
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AI & content governance
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Experimentation & optimisation
Case studies
Turning static style guides into usable AI content systems
Turning static style guides into usable AI content systems
Designing Unibet’s safer gambling intervention content system
Designing Unibet’s safer gambling intervention content system
Voisser
Voisser
Shared Inbox
Shared Inbox
Engage: Designing a customer messaging service